HELP CENTER


What is Atixi?

Atixi is a curated marketplace for finding great products from independent fashion brands around the world. We’re are passionate team interested in fashion, multimedia and art. We are promoting stuff from independent providers with a passion over major corporations.

Shopping on Atixi

Safely shop from best independent fashion brands directly on Atixi. Whenever you see a product with the “Add to Cart” button, you can place an order with the featured brand through Atixi. The brand will then process, fulfill and deliver the item to you. You are able to add products from several brands to your Shopping Cart and buy them all at once.

Which shipping services are used?

Products are shipped through different carriers.

Can you order from anywhere in the world?

Yes, primarily all products are shipped worldwide. However some items may only be available for delivery to certain countries.

How much does shipping cost?

Shipping costs vary, but total shipping costs and options are always presented in your cart once a shipping address is selected.

Tracking Order

You will receive an email notification once your order is shipped, and you can check tracking information from My orders. [Order tracking is not enabled at this stage]. Should you have any questions regarding the status of your order, our customer care is always here to help. You can reach us at: help@atixi.com.

Taxes

Are there taxes charged on my order? You will always be displayed a breakdown of the price before placing an order. Possible taxes may apply if your location relative to the brand’s location create a taxable purchase. 

Safety

Is my payment information safe? 100% Yes. We have partnered with Shopify for safe payments. All credit card information and charges are handled by Shopify and their PCI compliant payment partners through the strongest industry encryptions.


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